Prospect

Prospect develops strategies for customer experiences and designs the digital media, devices, spaces and services that connect people to your brand. We integrate your people, your technology and your business to deliver the kinds of experiences that everyone is looking for: Easier travel. Simpler shopping. Safer banking.

What we do

Every business
is a service.
Every service
must be designed.

Find out why

News Stories

01 Jul

bmi wins Best Airline Website... again

bmi has won the best airline website at the Travelmole Awards 2010. It is the second year running that the judges have chosen flybmi.com.

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Case Study

20 May

Designing the future of knowledge transfer

A vision for knowledge transfer in the UK's creative industries

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News Stories

18 May

Carter Stewart: Prospect’s Aircraft Interiors Expo Panelist

Carter Stewart shared the podium with a select group of aviation industry leaders at the Aircraft Interiors Expo Hamburg opening press conference Tuesday, 18 May, 2010.

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News Stories

17 May

Prospect speaks at the Aircraft Interiors Expo

The Aircraft Interiors Show in Hamburg, 18-20 May, 2010 is the first public outing for a new partnership between Trans World Consulting and Prospect.

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News Stories

30 Apr

Flying with bmi never looked so good

Prospect was commissioned to shoot a promotional video for the new bmi lounge "The London Room".

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News Stories

29 Apr

Anja Klüver speaks at the City Interaction Lab

Anja Klüver shared her insights into the people centred design process that helped bmi boost conversion rates by 20%.

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News Stories

17 Mar

Prospect Geek Out at V&A Decode

The Prospect team report on their experiences of the V&A's new interaction design exhibition.

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News Stories

01 Feb

CIKTN 'Unlocking KT' Report 1 Released!

Prospect have produced the first of three reports exploring the future of creating, sharing and applying knowledge in the creative industiries

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News Stories

18 Jan

Prospect relaunches!

What better way to kick off 2010 than with a resolution to launch a new Prospect website?

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News Stories

21 Dec

Happy Holidays from Prospect!

At the end of the year, the Prospect team took some well-deserved time out together to reflect on our practice.

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Case Study

03 Dec

Complete online experience

Better for Business

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News Stories

20 Nov

Match Made in Humin

Humin, a people centred design service for the region of Flanders gets underway.

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News Stories

29 Oct

Made in Madeira

Richard and Anja attend the Service Design Network Conference 2009 in Madeira, Portugal

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News Stories

26 Sep

Prospect Talks Co-Creation at Global Travel Conference

Steve at Prospect presents an overview of co-creation and service design as a way for the travel industry to innovate its way out of a difficult environment.

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News Stories

25 Aug

bmi: Look and Book

Prospect renews and improves bmi's booking flow to great effect

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Case Study

18 Aug

Designing the transition from operations focus to service focus

Designing the transition from operations focus to service focus

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News Stories

15 Aug

Supersize me!

Prospect bucks the economic trends. We are extremely pleased to welcome 4 new people to our growing team.

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News Stories

24 Aug

Ashes Victory!

Prospect plays a role in England’s cricket triumph

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News Stories

07 Jul

Bowling for England

Prospect and Brandvoice launch the Ashes Banter blog, supported by Marston's

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